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➡️ About The Guest
Tiffani Bova, the Global Growth and Innovation Evangelist at Salesforce, is renowned for her work with leading companies worldwide, guiding them in customer engagement, business growth, and exceptional customer experiences. With a forward-thinking approach, she explores disruptive trends and their real-world impact. Tiffani's focus lies in driving customer success and growth.
As an accomplished author, Tiffani's book "Growth IQ" (Portfolio, August 2018) achieved great success, becoming a Wall Street Journal Bestseller and ranking among the top five Leadership and Strategy books in 2018. She also hosts the popular "What's Next!" Podcast, recognized as one of the Top 50 Business, Marketing, and Management Podcasts. Tiffani's expertise has earned her prestigious accolades, including being named in the Thinkers50 2019 Global Ranking of Management Thinkers and being recognized as one of the "Most Powerful and Influential Women in California" by the National Diversity Council. She is widely acknowledged as a top sales and marketing influencer by Top Sales World Magazine, INC Magazine, and LinkedIn.
With a unique blend of operational and research experience, Tiffani Bova is regarded as a leading thinker in sales transformation and business model innovation. Her insights have been featured in renowned publications such as HBR and Forbes, and she has been cited in prominent media outlets such as Bloomberg, The Wall Street Journal, and The Economist. Tiffani's dedication to gaining practical knowledge by immersing herself in the field has cemented her reputation as a thought leader, valuing the perspectives of employees, customers, and frontline sales forces to grasp market realities.
➡️ Show Links
The Experience Mindset - https://amzn.to/3XpyZrZ
https://www.instagram.com/tiffanibova/
https://twitter.com/Tiffani_Bova/
➡️ Podcast Sponsors
NORDPASS — https://nordlocker.com/creators/ (Promo Code: Success)
HUBSPOT — https://hubspot.com/successpod
SHOPIFY — https://shopify.com/successstory
HOSTINGER — https://hostinger.com/success
NETSUITE — https://netsuite.com/scottclary
➡️ Talking Points
00:00 - Intro
02:45 - Unleashing Growth: Tiffani Bova's Origin Story
09:28 - Beyond Claims: Assessing Employee Experience (E-X)
16:21 - Elevating E-X: Characteristics at Every Organizational Level
28:17 - Transforming Priorities: Tiffani Bova's E-X Recommendations
33:40 - Unmasking Illusion: Challenges with Inflated KPIs
37:53 - Humble Heroes: Delivering Exceptional Results
42:19 - Best Buy Turnaround: Investing in Employee Success
52:15 - Connecting with Tiffani Bova: Unlocking Growth & Innovation
53:24 - Redefining Success: Tiffani Bova's Vision
