Lessons - Crisis Communication Lessons & Negotiation | Lt. Scott Tillema, FBI Trained Hostage Negotiator
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In this episode of "Success Story: Lessons," we had the privilege of sitting down with Sergeant Scott Tillema, a real-life hero and expert in negotiation. As a respected member of the FBI trained hostage negotiation team and a longstanding officer at the Schaumburg (IL) Police Department, Scott has spent countless hours navigating high-stakes, high-stress situations.
Through our chat, Scott shared that the skills he's honed in these intense moments aren't just for the hostage situations you see in movies. They're tools we can all use in our daily lives, from negotiating a business deal to sorting out personal disagreements.
Scott walked us through his tried-and-true approach to any difficult conversation: building a genuine connection, taking the time to truly understand the other person's perspective, and knowing when the moment is right to propose a solution. He highlighted the power of patience, openness, and a willingness to learn.
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